Benefits of ITech Learners


We believe that every professional who comes knocking at our doors have certain goals that can be only achieved with quality training.


You will obtain hands on experience on current best practice and case studies which fit into your work schedule trained by best industry experts


After successfully completing your course & projects, ITech Learners will provide a professional certification for you


We offer 24*7 support to ensure not a single client misses an opportunity to score high grades in their certification exam

Conflict Management Course

Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

What you’ll learn?

  • Increase your effectiveness in managing conflict.
  • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
  • Gain confidence in holding difficult conversations calmly and assertively.
  • Manage difficult situations proactively.
  • See growth in your overall performance
  • Build trust and credibility with colleagues and team members
  • Identify common responses to conflicts in terms of behavior, thoughts and attitude
  • Explore Aggressive, Passive and Assertive approaches and the consequence of each response
  • Learn effective conflict resolution methods and best practices for managing conflicts

Who can do Conflict Management Training?

This Conflict Management Training Course Online is suitable for anyone looking to learn the basics of dealing with conflict in the workplace.

  • Managers
  • Supervisors
  • Team leaders
  • Entrepreneurs
  • Business Leaders
  • Portfolio
  • Program
  • Project Managers
  • Executives
  • Union leaders

Key Features

1-day Conflict Management Certification

1-day of instructor-led online live classroom on or 1-day of traditional classroom training in your city

Accredited Trainers

Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience


Course completion certification issued by ITech Learners

Case Studies

Real-World Simulations and Case Studies prepared by the industry expert

Flexible Schedule

Weekday & Weekend courses available for in-person and live online

Guaranteed to Run Bootcamp

All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house


24/7 Support via Email, Online Chat, Telephone

Course Agenda

Syllabus of Conflict Management Training

  • The intention behind the conflict
  • The cause and effect of the conflict
  • How did it happen
  • The consequences of the conflict
  • Importance for change
  • Getting rid of old habits
  • Various styles of employees
  • Self-Awareness and Self-Management
  • Emotions
  • Conflicting Styles
  • Conflicting Roles
  • Conflicting Resources
  • Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
  • The Mastery of Building Rapport at the Workplace
  • Build Trust and Confidence amongst supervisors, colleagues and peers


This conflict management training course provides the knowledge and understanding for how to recognise and manage different types of conflict at work. Also covered is how to positively support individuals through situations of conflict.
No, there are no prerequisites for this course.
On successful completion of the course you will receive a course completion certificate issued by ITech Learners.
Yes, Group Trainings are completely customised to address collective training needs for your entire team/organisation
Project Management
Conflict Management Training
Duration: Duration 1 Day
money: Course Fee $599 - $799
  • Flexible Schedule
  • Practise Mock Exam will be provided
  • Completion certificate will be provided